sportbet Casino & Sportsbook Data Care
This page describes what we collect when you use sportbet and how we keep that data protected. We collect information to verify your account, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to support your experience on our platform.
We take your privacy seriously. Our sportbet servers handle account details, betting history, and transaction records with encryption and access controls. This policy sets out what we do with your data, who we share it with, and your rights to access or delete it.
What We Collect
We collect information in a few ways when you register and use sportbet. Your personal data includes your name, email, phone number, date of birth, and national ID number. These details help us verify your identity and keep our platform safe.
We also collect payment information when you deposit. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, date, and method. We do not store your full bank card details on our servers—those are handled by our payment processors.
Our sportbet platform logs your activity: which games you play (slots such as Aviator and Sweet Bonanza, live dealer tables like blackjack and roulette, or sportsbook markets on Liga 1 and Piala AFF), your bets, and your account balance. We also collect your IP address, browser type, and device information to detect fraud and improve performance.
How We Use Your Data
We use your data to run sportbet securely. Your identity verification details help us comply with local laws and prevent underage or duplicate accounts. Your payment history tracks deposits, withdrawals, and betting activity.
We analyse sportbet user behaviour in aggregate—for example, which tournaments or games are most popular during Idul Fitri or Nyepi periods—to improve our service. We send you emails about account updates, deposit confirmations, or withdrawal status, but only if you have not opted out. We never sell your personal data to advertisers or third parties for marketing.
Third-Party Processors
Our sportbet servers may sit outside your jurisdiction. We work with payment processors, identity verification vendors, and data centre operators who handle parts of your data under strict contracts. These partners are bound to protect your information the same way we do.
For example, when you bet on Liga 1 matches or deposit via mobile banking, our payment partner processes the transaction. They see your payment method and amount but not your password or full ID number. We also use fraud-detection services and analytics platforms to keep sportbet safe.
Your Rights
You have the right to access, correct, or delete your personal data held by sportbet. If you want a copy of what we hold about you, contact our support team. You can also ask us to delete your account, though we may need to keep some records for legal and financial reasons.
You can unsubscribe from promotional emails at any time. You can request that we stop processing your data for non-essential purposes. If you have a complaint about how sportbet handles your data, you have the right to escalate it to the relevant data protection authority in your jurisdiction.
Cookies and Tracking
We use cookies on sportbet to remember your login, language preference, and betting history. These are small files stored on your device that let you stay logged in and customize your experience. You can delete cookies in your browser settings, but some sportbet features may not work properly without them.
We do not use third-party tracking cookies to follow you across the internet. We do use analytics to count page views and understand how users navigate sportbet, but this data is anonymised and does not identify you personally.
Contact sportbet
If you have a question about our sportbet privacy policy or how we handle your data, please reach out to our customer support team. You can email us with your request, and we aim to respond within five working days.
Our sportbet support desk operates during standard business hours in Jakarta and serves users across supported regions, including Surabaya, Bandung, Medan, and Semarang. For urgent privacy concerns, ask to escalate your message to our data protection officer.
Our sportbet platform operates only where local law permits. Your use of sportbet is subject to both this privacy policy and our terms of service. If you do not agree with how we handle your data, you may close your account at any time.