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Service availability

We at sportbet offer our casino and sportsbook platform only in jurisdictions where local law permits. The service is not available to users in countries or regions where online gaming is prohibited or restricted. Users are responsible for determining whether our service is legal and accessible in their location. We do not target or promote our platform in restricted jurisdictions, and we reserve the right to suspend or terminate access to accounts in regions where our operations become prohibited. Service terms and conditions reflect current regulatory status; changes in local law may affect your ability to access or fund your account. Before creating an account, review the terms-and-conditions page to confirm that sportbet is available in your jurisdiction.

Account eligibility

To open an account on sportbet, you must meet the eligibility requirements set by applicable local law in your jurisdiction — typically a minimum age and legal status to enter contracts. At account creation, you will declare that you meet these requirements and that all information you provide is accurate. We verify identities using government-issued documents (passport, national ID, or driving licence) and proof of address (utility bill or bank statement dated within the past three months). Account creation is restricted to one per person — we link accounts by email, identity document number, and device fingerprint to enforce this rule. False declarations or document falsification may result in permanent suspension and forfeiture of account balance.

Local-law responsibility

You are solely responsible for ensuring that your use of sportbet complies with the laws and regulations of your country, state, or region. While we operate within applicable law, we cannot provide legal advice on whether your specific situation permits account access or play. If you are unsure whether using sportbet is legal where you live, consult a legal professional in your jurisdiction. We do not warrant that our platform remains legal in your area at all times — regulatory changes can occur without notice. If you become aware that local law prohibits your use of the platform, you must close your account immediately. Continuing to play after becoming aware of legal restrictions may result in account suspension, forfeiture of balance, and potential legal consequences in your jurisdiction.

Data and privacy scope

We collect personal information — name, email, date of birth, identity document details, address, and payment method information — to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This data is stored on secure, encrypted servers and is accessible only to authorised personnel with a business need. We do not sell your personal information to third parties. We may share information with payment processors, identity-verification services, and legal authorities when required by law. Your data is retained for as long as your account is active, plus five years after closure to meet regulatory obligations. You may request access to, correction of, or deletion of your personal data by contacting our support team — see our privacy policy for detailed procedures and timelines.

Contact for legal inquiries

If you have legal questions, compliance concerns, or wish to dispute a transaction, contact our legal and compliance team via email (provided in the account panel under "Help" → "Legal Enquiries"). Include your account number, the date and nature of your enquiry, and any supporting documentation. We aim to acknowledge legal enquiries within 48 hours and provide a substantive response within 10 business days. For urgent compliance or regulatory matters, you may escalate your enquiry — a supervisor will prioritise your case. All legal correspondence is treated confidentially and is not shared with other users or the public. Response times may vary depending on the complexity of your issue and the volume of enquiries we receive.